OUR PRIVACY POLICY CONTINUED
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| All computer-based information is protected though the use of access passwords on each computer. Data is backed up regularly and stored securely off-site. In the event that you cease to be a client of this organisation, any personal information that we hold about you will be maintained in a secure storage facility for a period of seven years in order to comply with legislative and professional requirements, following which time the information may be destroyed. | |
| How do I gain access to my personal information? | |
| You may contact us at any time to request and gain access to your personal information. We may ask you to identify yourself to our satisfaction. Access to information is subject to some exceptions allowed by law. Factors affecting a right to access include situations where: | |
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providing access would pose a serious threat to the life or health of a person; |
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providing access would have an unreasonable impact on the privacy of others; |
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the request for access is frivolous or vexatious; |
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the information relates to a commercially sensitive decision-making process; |
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providing access would be unlawful; |
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there are existing or anticipated legal proceedings; |
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providing access would prejudice enforcement activities relating to criminal activities and other breaches of law, public revenue, a security function or negotiations with you; and |
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denying access is required or authorised by law. |
| We will give you reasons if we deny you access to your personal information. | |
| Keeping your personal information accurate | |
| We aim to ensure that, at all times, the personal information that we hold about you is complete, up to date and accurate. If you become aware, or believe, that any personal information that we hold about you is incorrect, please tell us. | |
| We want our records to be accurate, complete and up to date as we rely on this information to provide you with appropriate recommendations. Unless we disagree with you about the accuracy, currency or completeness of a record, we will generally correct it on request, (or suggest alternative arrangements for updating our records). If we disagree with you, we will give you our reasons and record your objections on your file. |
| Use of the Moneywise website |
| Moneywise may collect personal information about you when you send us an email. That personal information will only be used to provide you with the products and services you request, information about those and other Moneywise products and services, and to ensure the performance and security of this site. Otherwise, Moneywise does not collect personal information from visitors to our site. |
| Moneywise will take reasonable steps to protect personal information collected by us from loss, unauthorised access, misuse and unauthorised disclosure. |
| If we change the way we collect or use information about you, we will amend this Privacy Policy and will post the amended version on this site. |
| Contact us |
| If you wish to complain about any breach or potential breach of this Privacy Policy, have any questions, or would like more information about how we manage your personal information, please contact the Privacy Officer by phone on (03) 9649 7611 or in writing to the following address: Privacy Officer PO Box 505 Collins Street West Melbourne, Vic 8007 |
| We will consider, and respond to, your complaint or request as soon as possible. It is our intention to use our best endeavours to resolve any complaints to your satisfaction, however, if you are unhappy with our response, you are entitled to contact the Office of the Privacy Commissioner who may investigate your complaint further. |